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QUALITY POLICY

To achieve enhanced customer satisfaction and continual improvement through :-

Clear understanding of customer requirements.
Competitive Pricing.
Timely Delivery.
Effective Post-Delivery Activities.
Prompt Communication.
Flexible Product.
Motivation of employee towards better understanding
and fulfillment of customer requirements.
 
QUALITY OBJECTIVES
Timely Delivery.
Minimum mistakes in delivery product.
Prompt Communication.
Training of employee for better skills.
 

Sr.No

Quality Objectives

Methodology

Measurements

1.

Timely Delivery

To measure the deliveries to customer against the schedule.

Not more than 15 days delay in each product / project.

2.

Minimum mistakes in delivery product

Measure after delivery mistakes as informed by the customer every three months.

Not more than 10 mistakes per product / project delivered.

3.

Prompt Communication

Measure customer complaints/change requests and time taken to resolve the complaints.

Complaints / changes received completed within 1 week.

4.

Training of employee for better skills

To measure number of personal trainings in skills in three months.

Minimum two hours of training per employee in three months.
 
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INTRO